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An internal knowledge assistant so your team stops asking the same questions.

Staff can ask questions in plain English and get answers from your SOPs, policies and documents, along with a link to the source so they can check it.

Get in touch See how it works

A good fit for

  • Growing teams onboarding new staff
  • Businesses with procedures spread across many files
  • Experienced staff who get interrupted with repeat questions

How it works

How the assistant answers and gets better

Each question follows the same checks. When the documents don’t have the answer, it says so and helps you fill the gap.

Automated Your team

  1. 1. Your documents are connected

    SOPs, policies and guides

  2. 2. A team member asks

    In Slack, Teams or a web page

  3. 3. Permissions are checked

    They see only what they’re allowed to

  4. 4. The right passages are found

    From the current documents

  5. 5. It answers with a source

    Linked so staff can verify it

  6. 6. Gaps get reported

    So an owner can update the documents

Then back to step 1.

It hands off to a person when

  • The documents don’t contain a reliable answer
  • The topic is restricted, such as HR or legal
  • A person needs to make a judgment call

Before and after

What changes for your business

Procedures and policies end up scattered across drives, PDFs and people's heads. Staff ask the same questions again, or guess when they can't find the answer.

  • Today: Staff search through folders and old messages

    With automation: Staff ask a question and get an answer with a source

  • Today: Experienced people get interrupted all day

    With automation: Routine questions no longer depend on them

  • Today: Outdated documents go unnoticed

    With automation: Unanswered questions show where the gaps are

What we set up

Your team gets quick answers from your own documents, without digging through folders or interrupting a colleague.

You stay in control

You decide which documents it can use and who can see them. Where available, we configure your AI provider so your data isn’t used to train its models.

  • An assistant that answers from your SOPs, policies and documents
  • Available where your team already works, such as Slack, Teams or a private web page
  • Answers that point back to the source document so they can be checked
  • Access controls, so people only see what they're allowed to see

What it connects to

  • Google Drive or SharePoint
  • Notion or a company wiki
  • Slack or Microsoft Teams
  • A private web page
  • Local models through Ollama

Product names only describe common setups. A4 Automations isn’t affiliated with them.

A walkthrough

Example: a new hire needs a refund procedure

A hypothetical example of how this can work, not a client story.

  1. 01They ask in Teams how to handle a refund for an order over the usual limit.
  2. 02The assistant finds the current procedure and summarizes the steps.
  3. 03It links to the document and names who has to approve the refund.
  4. 04They follow it without having to interrupt the team lead.

FAQ

Questions about internal knowledge assistant

Could staff see documents they shouldn’t?

We design around access permissions, so the assistant uses only what a person or group is allowed to see. We test this before launch.

What if the assistant gets something wrong?

Answers link to the source so staff can check them. If there’s no reliable source, it says so rather than guessing. We also review questions and feedback after launch.

How much documentation do we need?

You can start with a small set of important documents. We’ll help identify what’s missing, outdated or conflicting.

Next step

Want to see this in your business?

Tell us how this works for you today. We’ll reply with how we’d set it up and what it would take.

Get in touch [email protected]